Getting started
Learn the basics of setting up HorzePlan, adding your first horse, and navigating the app.
HorzePlan Help Center
How can we help?
Find answers, solve common issues, and get in touch with the HorzePlan team when you need personal assistance.
Contact supportSupport topics
Find the help you need
Explore the most common areas where HorzePlan users need guidance.
Planning & records
Get help with schedules, activities, notes, reminders, and keeping records organized.
Team access
Find guidance for inviting team members, collaborating, and managing shared information.
Health information
Understand how to add, review, and maintain your horse's health history in one place.
Account & privacy
Get assistance with account access, privacy questions, data requests, or account deletion.
Troubleshooting
Resolve common sign-in, syncing, notification, and app performance issues.
Frequently asked questions
Quick answers
Start here for answers to common questions about the mobile app and your account.
How do I get started with HorzePlan?+
Create your account, add your horse, and start with a calendar activity or health record. You can invite other people when you are ready to collaborate.
What should I do if I cannot sign in?+
Confirm that you are using the same sign-in method and email address you used when creating your account. If the issue continues, contact our support team using the button below.
Why are my changes not appearing on another device?+
Check that both devices have an internet connection and are signed in to the same account. Close and reopen the app to refresh your data before contacting support.
How do I request deletion of my account and data?+
Send an account deletion request through our contact form. Include the email address associated with your HorzePlan account so we can verify and process your request.
Where can I report a bug or suggest a feature?+
Use the contact form and describe what happened, what you expected, and which device you use. Screenshots and clear steps help us investigate faster.
Still need help?
Tell us what you need help with, which device you use, and any steps that led to the issue. Our team will review your request.
Contact the HorzePlan team